Making Your Booking
A booking is only confirmed to be in place when the accommodation is secured with a valid credit or debit card.
The Booking Contract
The booking contract is complete when your booking confirmation is given via the telephone, e-mail, fax or post and the booking is secured with a vaild credit or debit card.
Cancelling Your Booking
If you wish to cancel your booking you must notify Tudor Lodge via phone in the first instance. All verbal cancellation must be followed up by a written notification.
Cancellation Periods & Charges
Cancellations made more than 7 days before arrival date: There is no charge this excludes bank holiday periods or sole use bookings.
Between 7-2 days prior to arrival day, set at 5pm of day of arrival.
Cancellations made less than 7 days before but prior to 48 hours of arrival date, 5pm on the day,: a charge for the first night’s accommodation will be taken from the credit or debit card given with the booking, if for any reason the transaction is not allowed by our card processing company we will seek to recover the charges in any means necessary and all extra costs will be added and will be due for collection by ourselves or our agents.
48 hours or less prior to arrival day, set at 5pm of day of arrival.
Cancellations or alteration to exisiting booking made 48 hours or less than 48 hours before date of arrival, 5pm on the day,: a charge to full value of the booking of all the accommodation will be taken from the credit or debit card given with the booking, if for any reason the transaction is not allowed by our card processing company we will seek to recover the charges in any means necessary and all extra costs will be added and will be due for collection by ourselves or our agents.
Bank Holiday or sole use Bookings
All Bank Holiday bookings are classed as a package and if cancellation is made less than 14 days before arrival, sewt at 5pm, the charge for the full booking will be due, using the card supplied with the booking. The charge to full value of the booking of all the accommodation will be taken from the credit or debit card given with the booking, if for any reason the transaction is not allowed by our card processing company we will seek to recover the charges in any means necessary and all extra costs will be added and will be due for collection by ourselves or our agents.
All sole use bookings are classed as a complete booking and if cancelled less than 21 days before arrival date the full amount for all the days booked will be due.
We reserve the right to alter the price to allow for any variation in inflation, but all price alterations will only be made prior to 1st January of any year.
In the unlikely event of any complaints relevant to any aspect of the services provided by Tudor Lodge, these should in the first instance be made as soon as possible to the Tudor Lodge Management. If you make a complaint upon return from your stay it must be made in writing to Tudor Lodge within 10 days of return.
Rights of Refusal
Tudor Lodge reserve the unconditional right to terminate a booking in the event of unreasonable conduct which in our opinion is likely to cause distress, damage, danger or annoyance to other customers, employees, property or to any third party. This includes any participant who fails to advise us of a serious medical condition or disability or if part of a Stag or Hen group. If you are prevented from continuing your stay as a result of termination our responsibility for your stay thereupon ceases. Full cancellation charges will apply and we will be under no obligation whatsoever for any refund, compensation or loss you may incur.
Please inform Tudor Lodge if you have any medical condition, which may possibly affect your stay.
Cancellation by Tudor Lodge
In the unlikely event of a cancellation by Tudor Lodge, all monies paid by you will be refunded to you. No administration charge applies. Compensation payments do not apply to changes caused by reasons of war or threat of war, riots, civil strife, terrorist activity, industrial disputes, natural or nuclear disaster, fire, technical problems or similar events beyond our control. We are not responsable to re locate any people that are affected.
Tudor Lodge will not be liable to compensate you for any damage or loss of enjoyment in respect of your Holiday if the failure in the enjoyment was your fault, or could not have been reasonably foreseen or avoided Tudor Lodge or if the failure in your arrangements was the result of the actions of someone unconnected with your arrangements. Tudor Lodge’s liability to compensate you for any damage or loss (including both direct and indirect loss of enjoyment) will not in any event be greater than the price paid by you for the stay.
By accepting these terms and conditions you agree to accept the authority and decisions of the Management.
Tan yr Onnen
Tel 01766 515530