T&Cs

We look forward to welcoming you. When you make your booking, you are entering into an agreement with us. Please read our terms and conditions of booking below.

Arrival and Departure

Check in is available from 2.00pm to 8.30pm (14:00 to 20:30) on the day of arrival. Check-in times outside of those specified must be confirmed with us prior to arrival.

We ask that you please vacate your room by 10.30am (10:30) on the morning of departure.

Reservations

In order to secure the reservation, a valid credit or debit card details must be provided at the time of booking.

No payment is taken from this card unless one of the following applies, a) you ask us to b) or the booking is cancelled within 7 days of the scheduled date of arrival c) you do not show d) you use the card to pay on arrival.

However, we reserve the right to pre-authorise the card with a charge equivalent to the room(s) standard rate.

If you are unable to secure the booking with a credit or debit card, then we require payment by BACS for the full amount of the stay. We will then send confirmation once the money has cleared.

Online Reservations

Bookings made online or via online travel agents may be subject to differing terms and conditions in force at the time of booking. This is to protect your security in carrying out the booking and providing credit card details over the internet.

Cancellation by the Guest

We are a small business, so cancellations can have a big impact on us, especially if we have turned away potential guests in favour of someone who has already booked and who then cancels. We do, however, appreciate that unforeseen circumstances can intervene, and we try to be as sympathetic and helpful as possible in such cases.

In the event of a cancellation up to 7 days prior to the scheduled date of arrival no charge will be made.

If you cancel your reservation within 7 days of the scheduled date of arrival the cancellation charges will be equivalent to the total reservation price.

Guests failing to arrive, without notification, will be responsible to a charge equivalent to the total reservation price.

We take all Bookings in good faith, as we are unable to judge reasons for change, cancellation or non-arrival, guests are reminded that no exceptions to the above conditions will be made and that any booking made with Tudor Lodge for either accommodation or goods that are pre booked (verbal or written) forms a legally binding contract. For this reason, we advise that you take out a suitable insurance product to cover against unexpected costs such as cancellation fees. In addition, we may take legal action, through the Courts, to recover any outstanding debts.


Cancellation by Us

Should it become necessary for us to cancel a booking we will contact you immediately. Any payments made will be refunded in full. Should you wish to, we will attempt to book you into another local bed and breakfast of the same or lower Visit Britain grading in a similar standard of room(s). Should this establishment be more expensive than Tudor Lodge Bed and Breakfast, we will pay the difference for the first night of your stay. Our liability will not extend beyond these conditions.


Car Parking

A car park is available for guests’ use. Cars parked here are at owners risk.

Change of Room

If a booking is taken out for a specific room and the room reserved is required to meet a specific guest needs or rendered unusable via circumstances beyond our control, we reserve the right to transfer the booking to an alternative room of similar quality.

Damages, Breakages or Theft

Please take care of our property. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. Please report these as soon as they occur especially if you accidentally spill something – it’s much easier to clean if we know what it is and act quickly.
We do not normally charge for breakages, but we reserve the right to charge for repair or making good if the damage is significant.
Theft of items from the room will be charged for using the credit card provided at the time of booking or additional items placed on the final bill and charged using the card which the room was paid for.

Data

Please refer to our Privacy Policy.


Keys

You have access to the building and your room 24 hours a day throughout your stay using a set of keys given to you when you register on arrival. You have full responsibility of these keys for the duration of your stay. Lost keys will be charged at £30.00 per set plus any additional costs incurred if any additional work is required, such as, locks having to be changed.


Liability

We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees whilst acting in the course of their employment.

Tudor Lodge Rooms

We regret that children, under 12 years of age, cannot be accommodated in any of the rooms within the Lodge.
Lost Property
We are happy to return items that have been left following departure. However, there will be a minimum charge of £6.50 to cover postage and packaging.


Missing Items

We reserve the right to charge for missing items.

Payment

Payment is due on arrival. We accept cash and, credit and debit cards. We do not accept American Express.

Pets

Pets are not permitted in Tudor Lodge. Well-behaved assistance dogs are welcome.


Prices

We reserve the right to change our prices at any time. This does not affect bookings already made.

Smoking

Smoking, including the use of e-cigarettes, is NOT permitted within any part of Tudor Lodge. Please note that offending guests may be asked to leave immediately and may be liable for professional cleaning of any rooms and any outstanding balance of nights booked but not taken through early departure. A minimum fumigation charge of £50 will be charged plus any other expenses incurred.

Termination Policy

Tudor Lodge reserve the right, at its discretion, to terminate, without notice, an individuals stay where deemed necessary through unacceptable behaviour or as a result of actions which are likely to endanger or offend others (Please note that non compliance of our non smoking policy may constitute termination). In such circumstances no refunds will be made.

VAT

All published rates are inclusive of VAT at the current rate.


Wi-Fi Access

By using our Wi-Fi Service you automatically agree to the terms and conditions of use in force at the time.
We reserve the right to amend these terms and conditions at any time.
You acknowledge and agree that all intellectual property rights (including, but not limited to, copyrights (including rights in software), trademarks, database rights, patents and inventions) in and relating to the service are owned by us and our licensors or contractors. Nothing in this agreement operates to transfer any such intellectual property rights to you.
We reserve the right to assign or sub-contract any of our rights and obligations under this agreement without notice to you.
If any provision of this agreement is found to be unenforceable by a court of competent jurisdiction, the other provisions shall nevertheless remain in full force and effect.
This agreement is governed by the laws of Wales and the parties hereto submit to the non-exclusive jurisdiction of the Welsh courts

Tudor Lodge
Tan yr Onnen
Penamser Road
Porthmadog
Gwynedd
LL49 9NY
Wales
UK
Tel 01766 515530

E-mail: info@tudorlodge.co.uk
Web: www.tudorlodge.co.uk